Posted Thursday, February 25, 2021 by Kim Grennan
At Elite Pacific Properties, we know that happy residents
lead to happy owners.
Why? Because happy residents pay rent on time. They take
care of the property. They follow the terms of their lease
agreement and they’re interested in renewing year
We work hard at keeping residents happy, and if
you’re struggling to find and place great Oahu
residents, we recommend you contact us. These are some of
the things we have in place to keep your renters delighted
with where they live.
1. We Communicate Openly about Expectations and
At the beginning of the lease period, we talk to your
tenants about what we expect. Discussing the lease and
answering their questions puts us in a good position and it
allows us to establish a professional and positive
relationship. Your residents need to know how they should
pay rent and what they’re responsible for in terms of
maintenance and landscaping. All that information should be
in the lease, but if we talk about it, we can reinforce
those things and demonstrate our willingness to
2. Respond Promptly to Maintenance
Responding to repair needs with a sense of urgency keeps
tenants happy. It also protects the condition of your
property. We won’t make promises that we have no
intention of keeping. We take care of repair issues right
away and we follow up with residents to ensure they’re
3. Respect Your Tenant’s Privacy and Space
Don’t be that landlord who shows up at the property
every few weeks. It’s annoying, even if your
intentions are good.
Your tenants want to be left alone to enjoy the privacy and
quiet of their home. While conducting an inspection during
the course of the tenancy is reasonable, schedule it well in
advance. We are always careful to provide written notice
before we come to a property, and our residents appreciate
4. We Say Thank You
It might seem silly to thank residents for doing what we
expect them to do every month. But, we want our tenants to
know that we appreciate their attention to on-time payments.
We’ll send a brief text that thanks them for the
rental payment. This lets them know it’s been paid and
it shows them we appreciate them.
5. We are Smart about Rental Increases
Most residents expect a modest increase when the lease
renews, but we don’t want to chase your good residents
away with super-high rent hikes. Raising the rent 10 or 15
percent is a good way to turn a happy tenant into an unhappy
tenant. We evaluate the market and make an increase
according to the competing properties that are also for
6. We Make Sure Move-In and Move-Out Processes are
Moving is stressful, and we’re here to support
residents as they move into your property. We’re
organized and efficient when it comes to move-in funds,
inspections, and lease signings. When it’s time to
move out, we’re here to help residents understand what
needs to be done in terms of handing in the keys and leaving
a forwarding address for the return of their deposit.
7. We Offer Online Rental Payments
Paying rent is easy and secure with our online platform.
Residents appreciate that they don’t have to mail a
check or show up at the office to pay their rent. They can
schedule payments in advance, set reminders, and save their
banking and credit card information to make the payments
easy and on time every month.
These seven things are easy for us to provide our tenants,
and it enables us to develop and maintain lasting and
professional relationships. Contact us at Elite Pacific
Properties to learn more.